Chapter 7 Troubleshooting Tectia Client

Table of Contents

Gathering Basic Troubleshooting Information
Collecting System Information for Troubleshooting
Setting Connection Broker to Debug Mode
Answers to Common Problems

If you encounter any connection, authentication, or configuration problems, you can try to solve them by running Tectia Client in debug mode. For more information on debugging, see instructions in Setting Connection Broker to Debug Mode.

You can also gather information needed for troubleshooting and send it to SSH technical support. See Customer Support for information on accessing the Tectia online support resources and contacting SSH technical support.

The information you need to provide to SSH technical support includes: