Chapter 7 Troubleshooting Tectia Client

Table of Contents

Gathering Basic Troubleshooting Information
Collecting System Information for Troubleshooting
Setting Connection Broker to Debug Mode
Answers to Common Problems

If you encounter any connection, authentication, or configuration problems, you can try to solve them by running Tectia Client in debug mode. For more information on debugging, see instructions in Setting Connection Broker to Debug Mode.

You can also gather information needed for troubleshooting and send it to SSH technical support. See Customer Support for information on accessing the Tectia online support resources and contacting SSH technical support.

The information you need to provide to SSH technical support includes:

The verbose level output of Tectia Client; see Gathering Basic Troubleshooting Information.
System information from Tectia Troubleshooting Tool's output. This information will help in analyzing the reported problems, as the technical support gets to know the exact details about the environment where the Tectia products are running; see Collecting System Information for Troubleshooting.
Possibly debug information; see Setting Connection Broker to Debug Mode.