Chapter 10 Troubleshooting Tectia Server for IBM z/OS

Table of Contents

Debugging Tectia Server for IBM z/OS
Debugging Using USS shell
Debugging using a Started Task
Debugging File Transfer
Solving Problem Situations
Using the OMVS Shell
Common MVS Error Messages
Common Tectia Server for IBM z/OS Error Messages
Exceeding Maximum CPU Time
Auxiliary Storage Shortage
SSHD2 Cannot Be Started as a Started Task
File Transfer Server Log Messages with Wrong Timestamps

This chapter gives instructions on debugging and lists some common error situations that may arise with Tectia Server for IBM z/OS.

You can use a troubleshooting tool ssh-troubleshoot to collect system information, such as platform version, patches, configuration settings, installed software components, and the current environment and state; and information on the Tectia installation (installed product components and versions, their state, and the global and user-specific configurations). The collected information will be stored in file that you can send to the Tectia Technical Support for analysis to help in troubleshooting situations. See description of the ssh- troubleshoot tool in Tectia Server for IBM z/OS User Manual.

See the Release Notes for known issues in this release of Tectia Server for IBM z/OS.