You can run SSH Tectia Client in debug mode to gather information that is useful when troubleshooting any connection or authentication problems.

Do not leave SSH Tectia Client running in debug mode unnecessarily. Debugging slows down the performance.

See Customer Support for information on accessing the SSH Tectia online support resources and contacting SSH Tectia Technical Support.

Before you contact SSH Tectia Technical Support, run the ssh-troubleshoot (ssh-troubleshoot.cmd on Windows) tool to collect necessary information on your system and the installed SSH Tectia products. This information will help in analysing the reported problems, as the Technical Support gets to know exact details about the environment where the SSH Tectia products are running. See instructions in Collecting System Information for Troubleshooting.